---
title: "Change or reset password for TheShop account"
description: "change password,forgotten password,pass,password,reset,reset password"
url: https://help.theshop.global/en/articles/122-change-or-reset-password-for-theshop-account
collection: "Settings"
updated: 2024-04-12
language: en
---

# Change or reset password for TheShop account

change password,forgotten password,pass,password,reset,reset password

### Content of the article

-   How to change an old or forgotten password to TheShop account
    

### Solution

1.  Open the login page for your TheShop account.
    
2.  Click **Forgot password?**  
    
    ![EN\_Obr1-1f](https://25674498.fs1.hubspotusercontent-eu1.net/hubfs/25674498/KB_Zmena_hesla_do_theshop_uctu/EN/EN_Obr1-1f.png)
    
      
    _Figure 1-1  
    _
    
3.  Type your email address in the **E-mail** field and click **Reset password**.  
    
    ![EN\_Obr1-2f](https://25674498.fs1.hubspotusercontent-eu1.net/hubfs/25674498/KB_Zmena_hesla_do_theshop_uctu/EN/EN_Obr1-2f.png)
    
      
    _Figure 1-2  
    _
    
4.  Verify if the confirming notification appears on the login page.  
    
    ![Reset\_hesla\_EN\_Obr1-3](https://25674498.fs1.hubspotusercontent-eu1.net/hubfs/25674498/KB_Zmena_hesla_do_theshop_uctu/EN/Reset_hesla_EN_Obr1-3.png)
    
      
    _Figure 1-3  
    _
    
5.  Open your e-mail inbox and open an e-mail from TheShop.
    
6.  Click the reset link to create a new password.
    
7.  Type a new password and repeat it. The password must contain at least 8 characters. Click **Save new password**.  
    
    ![EN\_Obr1-4e](https://25674498.fs1.hubspotusercontent-eu1.net/hubfs/25674498/KB_Zmena_hesla_do_theshop_uctu/EN/EN_Obr1-4e.png)
    
      
    _Figure 1-4_
    

We recommend using a strong password with at least 10 characters, a combination of upper and lower case letters, numbers and special characters (such as / \* + - ).