---
title: "Chat in TheShop administration"
description: "bug,chat,chatbox,customer support,feature,functionality,gleap,helpdesk,message,report,reporting,request feature,request functionality,screen capture,screenshot,support,troubleshooting,vote,voting"
url: https://help.theshop.global/en/articles/43-chat-in-theshop-administration
collection: "Getting Started"
updated: 2024-04-12
language: en
---

# Chat in TheShop administration

bug,chat,chatbox,customer support,feature,functionality,gleap,helpdesk,message,report,reporting,request feature,request functionality,screen capture,screenshot,support,troubleshooting,vote,voting

### Content of the article

-   [What is the Chat in TheShop administration?](#what-is-chat-in-admin)
    
-   [How do I start Chat in TheShop administration?](#how-to-start-chat-in-admin)
    
-   [Chat features in TheShop administration](#chat-features)
    

### Solution

Chat in TheShop administration interface is not the same tool as [LiveChat](https://hub.theshop.dev/en/knowledge/contact-theshop-dev-customer-support#livechat-en). To start LiveChat, click the chat bubbles icon in the bottom right corner of the [main TheShop page](https://www.theshop.dev/).

What is Chat in TheShop administration?

Chat in TheShop administration is a reporting and communication tool integrated directly into TheShop administration interface.  
  
With this tool, users have the ability to communicate with TheShop team easier, faster, and more efficiently. Chat allows you to send messages to TheShop Customer support, report bugs and deficiencies, or request new functionality in the administration.  
  
All messages and requests from Chat will be saved as tickets, which you can track through [TheShop customer portal](http://hub.theshop.dev/en/knowledge/ticketing-system-customer-portal).

How do I start Chat in TheShop administration?

1.  Log in to TheShop administration.
    
2.  Click the light bulb icon in the bottom right corner of the screen.  
    
    ![Chat\_in\_TheShop\_administration\_EN\_obr1-1](https://25674498.fs1.hubspotusercontent-eu1.net/hubfs/25674498/KB_chat_v_theshop_administracii/EN/Chat_in_TheShop_administration_EN_obr1-1.png)
    
      
    Figure 1-1
    

Chat features in TheShop Administration

  
Chat in TheShop Administration offers the following sections: [Vertical menu](#vertical-menu), [Horizontal menu](#horizontal-menu), and [Release update](#release-update) section.  
  
**Vertical menu**  

-   Click **Report an error** if you wish to report an error or a broken item. You can take a screenshot or video, color-code the location of the error in the administration, and attach them to the message. Our helpdesk will then create a ticket, the progress of which you can track via the TheShop customer portal.
    
-   Click **Request a feature** to request new functionality in TheShop administration. Our development team will gradually review the request and then implement it. You can vote for the suggested functionality to move it up in the implementation priority ranking.
    
-   Click **Send us a message** if you would like to write a message for TheShop team.
    
-   Click **Knowledge Base** if you want to navigate to the TheShop Knowledge Base. Here you will find all the basic administration information and tutorials on how to set up the different parts of the administration environment.
    
-   Click **Vote for New Features** to vote and track the status of new feature requests.  
    
    ![Chat\_in\_TheShop\_administration\_EN\_Obr1-2](https://25674498.fs1.hubspotusercontent-eu1.net/hubfs/25674498/KB_chat_v_theshop_administracii/EN/Chat_in_TheShop_administration_EN_Obr1-2.png)
    
      
    Figure 2-2
    

**Horizontal menu**  

-   In the **Home** section, you can see the basic menu screen displayed in [vertical menu](#vertical-menu). **Home** section is the default section when you start Chat.
    
-   The **Messages** section contains complete Chat communications, including previously reported bugs and new functionality requests. From this section, it is also possible to send a message to the Theshop team.
    
-   The **News** section displays [Release updates](#release-update), changes in TheShop administration, and other up-to-date information.
    
-   The **Roadmap** section displays a complete dashboard (roadmap) of new feature requests with the possibility to vote and comment on features. The **Roadmap** section offers filtering of requested features based on their status (Planned, In progress, Completed, Not done) and sorting them by number of votes or a date added. It also contains a **Request a feature** button.  
    
    ![Chat\_in\_TheShop\_administration\_EN\_Obr1-3](https://25674498.fs1.hubspotusercontent-eu1.net/hubfs/25674498/KB_chat_v_theshop_administracii/EN/Chat_in_TheShop_administration_EN_Obr1-3.png)
    
      
    Figure 2-3
    

**Release update**

From the main **Home** section in the [Horizontal menu](#horizontal-menu), you can scroll down at the bottom of the Chat window, where you can find the **Release update** section.

This section contains information about the most recent release updates in TheShop administration.

Click the **Release update** to see the details.