---
title: "Send a reminder for an unpaid order"
description: "non-payment,non-payment order,order,outstanding,outstanding order,reminder,unpaid,unpaid order"
url: https://help.theshop.global/en/articles/62-send-a-reminder-for-an-unpaid-order
collection: "Orders management"
updated: 2024-04-12
language: en
---

# Send a reminder for an unpaid order

non-payment,non-payment order,order,outstanding,outstanding order,reminder,unpaid,unpaid order

### Content of the article

-   Sending a reminder about non-payment of the order
    

### Solution

In the **Orders** section, you have the option to send a reminder about the unpaid orders.

A reminder about the non-payment of an order will be sent to the customer by e-mail.

You can send reminders about several unpaid orders at the same time.

1.  Click **Orders** (shopping cart icon) and select the check boxes next to the orders for which you want to send a non-payment reminder. Click **Action** and click **Send non-payment reminders** from the drop-down menu.  
    
    ![Odoslanie\_upomienky\_k\_neuhradenej\_objednavke\_EN\_Obr1-1b](https://25674498.fs1.hubspotusercontent-eu1.net/hubfs/25674498/KB_Odoslanie_upomienky_k_neuhradenej_objednavke/EN/Odoslanie_upomienky_k_neuhradenej_objednavke_EN_Obr1-1b.png)
    
      
    _Figure 1-1_
    
2.  In the dialog box, check the order code and the amount to be paid and click **Submit**.  
    
    ![Odoslanie\_upomienky\_k\_neuhradenej\_objednavke\_EN\_Obr1-2a](https://25674498.fs1.hubspotusercontent-eu1.net/hubfs/25674498/KB_Odoslanie_upomienky_k_neuhradenej_objednavke/EN/Odoslanie_upomienky_k_neuhradenej_objednavke_EN_Obr1-2a.png)
    
      
    _Figure 1-2_
    
3.  After the reminder has been successfully sent, the "Odoslané" ("Sent") notification will appear next to the amount. Click **OK**.  
    
    ![Odoslanie\_upomienky\_k\_neuhradenej\_objednavke\_EN\_Obr1-3a](https://25674498.fs1.hubspotusercontent-eu1.net/hubfs/25674498/KB_Odoslanie_upomienky_k_neuhradenej_objednavke/EN/Odoslanie_upomienky_k_neuhradenej_objednavke_EN_Obr1-3a.png)
    
      
    _Figure 1-3_