Troubleshooting & FAQs

Find answers to common issues and questions, with step-by-step troubleshooting guides to resolve them quickly.

Q. Can I change the domain or URL for my catalog in TheShop?

Q. Does TheShop support multiple languages?

Q. Does TheShop provide a ticketing system?

Q. Does TheShop provide support for its clients?

Q. What is the cost of migration from the original eCommerce solution to TheShop?

Q. Does TheShop provide a migration service from the original e-commerce solution?

Q. Does TheShop have a test environment?

Q. Does the system allow the conversion of currencies according to the conversion rate?

Q. Can I manage multiple e-shops from one administration?

Q. What is a headless eCommerce?

Q. I can't log in to my account. What should I do?

Q. Do I have an e-shop manual available?

Q. How do I create an additional administrator?

Q. Can I create a customer in the administration?

Q. What is a customer group and how do I create one?

Q. How can I create and manage B2B partners?

Q. What is the maximum number of product categories I can have in my shop?

Q. What is the maximum amount of products I can have in my e-shop?

Q. How do I create a variant for a product?

Q. Why I am not able to adjust the price of a product that contains variants?

Q. Can I have multiple customer groups?

Q. Can I create subcategories for products?

Q. What is a product variant?

Q. Can I give customers a discount in TheShop?

Q. Customer's credit card payment failed. How should I proceed so they can pay the order?

Q. How do I add a product review?

Q. How do I delete an order?

Q. Can I have multiple price lists in my e-shop?

Q. How do I add a payment method?

Q. My carrier is not in the system. What should I do?

Q. How do I create a General Terms and Conditions page?

Q. Can I use my own carrier in TheShop?

Q. Can I give customers free shipping when they reach a certain purchase amount?

Q. Can I run my e-shop on my own domain?